Ruined holiday damage: what it is and how to request reimbursement

Il damage from ruined vacation, governed by Italian law, represents a form of protection for travelers whose travel experience is compromised due to shortcomings or non-compliance on the part of the organizers. This type of damage is not limited to compensation for expenses incurred, but also includes compensation for emotional stress, inconvenience suffered and loss of an opportunity, particularly when the holiday constitutes a once-in-a-lifetime opportunity.

Damage from ruined holiday, who can claim it?

Il tourism code, starting from article 43, regulates compensation for damages suffered by travelers during a holiday organized through a tourist package contract, which includes the combination of at least two services such as transport, accommodation and ancillary activities, for example in "all-inclusive" trips inclusive” or on cruises.

La main responsibility it falls on the organizer of the package, who must ensure that everything goes as promised, even if he does not directly own the structures involved.

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Travel agencies, if they participate, have limited responsibility, linked to communication and the choice of reliable organizers.

In case of problems during the holiday, it is essential to report them immediately to the organizer to allow timely intervention. For more serious situations, a formal complaint within ten working days of return, specifying the inefficiencies encountered and attaching evidence such as photos, videos and contract documentation.

Value of compensation

If your complaint is not accepted or you want an alternative solution, you can contact anconsumer association or opt for conciliation at the Chambers of Commerce.

legal disputes, you can address the justice of the peace for requests up to 5.000 euros, or the ordinary judge for higher amounts. The statute of limitations varies: three years for damage from a ruined holiday and shorter periods for transport-related inconveniences.

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The compensation, established by the judge, not only covers the expenses incurred but also the psychological damage and inconvenience suffered.

Special cases, such as a honeymoon, can lead to greater compensation. The tourist must demonstrate the inefficiencies, while it is up to the organizer to prove that he has done everything possible to avoid them.